Terms and Conditions
All content, information, data, text, illustrations, photographs, images, products, artwork, designs, video, audio, logos and trademarks provided on this Website (collectively the “Content”) are owned by Sous La Face and are protected by worldwide copyrights, trademarks, patents, trade secrets, or other proprietary rights.
The names, trademarks, brands, logos, designs, trade dress and other designations that Sous La Face uses in connection with this Website, including, without limitation, the Radical Radiance Regime™ (collectively, “Sous La Face Trademarks”) are owned by FACEMETHOD INC.. You may not remove or alter Sous La Face Trademarks or use Sous La Face Trademarks without the prior written consent of Sous La Face, except to identify the products or services of Sous La Face and only if your reference is truthful and not misleading. All other trademarks, copyrights, designs and images may be subject to the intellectual property rights of other third parties, and no license is granted with respect thereto.
Third Party Sites
Postings and Submissions by Users
The license you are granting to Sous La Face is non-exclusive, fully-paid, royalty-free, worldwide, and may be sublicensed to the extent necessary (such as in connection with content delivery networks that provide this Website). This means that you will not be compensated for our use of the content in any manner.
You represent and warrant that: (i) you have the right to grant the license set forth in this section and you have the right to use and control the content posted, and (ii) the posting of your content on our Website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any content you post on this Website. See “Copyright Policy” below.
Your submission will not be treated as confidential. Accordingly, you should not post to this Website any comments, ideas, information or anything else to this Website that you wish to keep from the public. Moreover, Sous La Face, in its discretion, may use any ideas, concepts or techniques contained in any communication you send to this Website in any way whatsoever including, but not limited to, developing, manufacturing and marketing such products. Sous La Face will not pay you for using these ideas, concepts or techniques.
You agree to use this Website only for lawful purposes. Unacceptable uses of the Website include without limitation: (i) engaging in any illegal activity or the planning of any illegal activity; (ii) disseminating or transmitting statements or material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (iii) creating, disseminating or transmitting files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, publicity or other intellectual property rights of any person; (iv) creating a false identity or otherwise attempting to mislead any person as to the identity or origin of any communication; (v) exporting, re-exporting or permitting the downloading of any message, software or content in violation of any export or import law, regulation or restriction of the Canada and its agencies or authorities, or without all required approvals, licenses or exemptions; (vi) interfering, disrupting or attempting to gain unauthorized access to other accounts on the Website or any other computer network; (vii) disseminating or transmitting viruses, worms, Trojan horses, RATs, keyboard loggers, time bombs, spyware, adware, cancelbots or any other malicious or invasive code or program; or (viii) engaging in any other activity deemed by Sous La Face to be in conflict with the spirit or intent of this Website.
Sous La Face may refuse to post and may delete or edit any or all of the materials that you send to this Website. Sous La Face may also delete any registration at any time for any reason without notice or liability.
You may not post, modify, distribute, or reproduce any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. In accordance with the Canadian federal Notice-and-Notice Regime and other applicable laws, Sous La Face has a policy of terminating the privileges and right to use this Website of any user who Sous La Face believes, in its sole and absolute discretion, is repeatedly infringing the intellectual property rights of others.
In addition, Sous La Face’s policy is to terminate the privileges and rights to use this Website of any user who has infringed the intellectual property rights of another, whether repeatedly or in a single instance, upon receipt of proper notification to Sous La Face by the copyright owner or the copyright owner’s legal agent. Sous La Face is not obligated to monitor postings to determine copyright ownership, but we may so monitor if we choose at any time and from time to time. If you believe that your work has been copied and posted on this Website in a way that constitutes copyright infringement, please provide us with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on our Website; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Notices of claims of copyright infringement should be sent to us at firstname.lastname@example.org.
Availability and selection of the products sold on this Website are subject to supply. All product descriptions, specifications, colors, and prices are subject to change by Sous La Face at any time without notice. Please note that the particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered herein.
Disclaimer of Warranties
THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” FOR YOUR USE. TO THE EXTENT PERMITTED BY LAW, THIS SITE AND ITS CONTENT ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FIRE DOES NOT WARRANT OR GUARANTEE THAT ALL CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THIS SITE AND ITS CONTENT WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT ALL CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND FIRE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. YOUR USE OF THIS SITE AND ITS CONTENT IS ENTIRELY AT YOUR OWN RISK.
Limitation of Liability
IN NO EVENT SHALL THE COMPANY, ANY OTHER PARTY INVOLVED IN THE CREATION, DEVELOPMENT, OR PRODUCTION OF THIS SITE, OR ANY OF THEIR AFFILIATES BE LIABLE UNDER CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND, OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) ARISING FROM OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE, REGARDLESS OF WHETHER OR NOT THE COMPANY, ANY OTHER PARTY INVOLVED IN THE CREATION, DEVELOPMENT, OR PRODUCTION OF THIS SITE, OR ANY OF THEIR AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, EXCEPT WHERE PROHIBITED BY LAW. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Indemnification of Sous La Face
Sous La Face makes no representation or warranty that this Website and its Content are appropriate or available for use in locations outside of Canada. Accessing this Website or the Content from territories in which this Website or the Content is illegal is prohibited. You agree that if you choose to access this Website or Content from any locations outside of Canada, you do so on your own initiative and are solely responsible for compliance with international and local laws.
Questions or Comments
Medical Disclaimer and Waiver of Liability
Before embarking on one of our health programs it is recommended that you consult your physician. The content of this Website, such as text, graphics, images, information obtained from Sous La Face’s licensors, and other Material contained on this Website are for informational purposes only and are not intended in any way to substitute for professional medical advice, diagnosis, or treatment. We do not claim our programs or products will positively impact any health condition or symptom.
THE INFORMATION PROVIDED ON THIS WEBSITE IS NOT WRITTEN OR APPROVED BY DOCTORS AND SHOULD NOT BE CONSIDERED MEDICAL ADVICE. Users are encouraged to develop a personal relationship with physicians and other medical practitioners and regularly consult with them to seek their advice. Never disregard professional medical advice or delay in seeking it because of something you have read, viewed, or heard on this Website. Users should review any information supplied to or on this Website with their own medical professionals.
Since no physician-patient relationship exists between you and Sous La Face, please do not share personal medical information that you wish to keep confidential. While we make our best efforts to protect your medical information, the information you provide is not necessarily protected under confidentiality laws that protect physician-patient communications. Please carefully select what you choose to disclose. In addition to the fact that the information you provide is not protected under confidentiality laws, while Sous La Face attempts to prevent unauthorized access to our Website files, such access may occur.
We are confident you’ll love our transformational wellness programs, but please understand you assume any and all risk in using our services or products and hereby waive, remise, and discharge Sous La Face and its agents, officers, principals and employees of any and all claims, demands, actions or damages of any kind resulting from your experience with our programs and products.
Keep in mind that our programs do not take into consideration particular ailments that may be specific to each client, and you acknowledge that you are aware of the impact that Sous La Face programs or products may have on your health and have discussed that impact with your physician and/or dietician, as necessary. Also keep in mind that any assessment or recommendation made by a staff member at Sous La Face is made based on the information you provide. It is your responsibility to inform Sous La Face if you have any condition or particular circumstances that could impact or be negatively affected by treatments at Sous La Face, even that condition or those circumstances are not responsive to any questions asked of you. Our staff members have the right to assume that the information you provide is true and complete in all respects and that you have provided all relevant information. Our staff members also have the right to refuse to provide a client treatment or services if they reasonably believe that the client has not provided complete and accurate information.
Sous La Face
Appointment, Deposit and Cancellation Terms
Your credit/debit card will be charged once your appointment has been completed. You represent and warrant to Sous La Face that your provided form of payment is valid and that you are authorized to use it. You agree to quickly update your account information with any changes to the details of your selected payment method including but not limited to credit/debit card number, billing address or verification codes. You grant permission to Sous La Face to use any updated credit card information submitted by your credit card company directly to Sous La Face. If you dispute any charges, you must inform Sous La Face within thirty (30) days of making your appointment.
If there is difficulty authorizing your payment method or it is otherwise in error, we may suspend or cancel your next appointment. Upon failure of your Payment Method, we may take reasonable steps to retry your Payment Method and may contact you to provide an alternate method. Sous La Face is not responsible for any fees you may incur when charging or retrying your Payment Method, including but not limited to, overdraft fees.
Upon acceptance of your appointment, and after a brief phone or email consultation, any treatment packages will be charged a $200.00 deposit to the selected payment method. The remaining balance is due by credit/debit card following receival of the first treatment in a package.
Sous La Face offers a flexible cancellation policy. It is policy that cancellations be made with a minimum of 24 hours notice of the scheduled appointment time. The cancellation policy encompasses the following:
- If you cancel a treatment package with 24 hours notice, your deposit is refundable, or you can move your appointment to a later date, subject to availability.
- In the event of repeated cancellations with less than 24 hours notice, your cancellation may be subject to a cancellation fee equal to 50% of the cost of the booked service.
- When two or more appointments are missed without notifying the spa, or Sous La Face observes an inability to adhere to the 24 hours notice for cancellations, a credit card may be required to hold future appointments. A cancellation fee might be charged upon further cancellations or missed appointments.
For late arrivals, Sous La Face understands that some things happen outside of your control that make you late to your appointment. We will do everything we can to accommodate you. However, if you are running more than 5 minutes late we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our clients with the full treatment experience. Please let us know as soon as possible that you are running late so we can best accommodate everyone.
Deposit and cancellation terms are strictly applied and enforced.
While At Sous La Face
Information specific to you and your appointments, including health issues, personal requests, service or payment-related issues may be stored in our database and may be combined with information from previous visits to better assist you during your time with us. Please alert us if you do not want personal preferences shared. In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of Sous La Face but will not be shared with any third party other than those contractually engaged by us for a specific, related purpose. If you do not wish to submit such medical information to Sous La Face, or do not want us to share this information with our on-site contractors and third party service providers, you may indicate your wishes upon booking and we will do our best to accommodate your requests.
While at Sous La Face, clients can opt to add specific services or purchase items from our store. During your stay, we record your itemized spending to properly assemble your folio, which is billed to your account. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. We may also collect certain information, as required by local laws (for example, your passport number).
Purchases From Our Store
When making a purchase from our brick-and-mortar and online stores, you will be required to provide your contact information along with an authorized credit card to place an order. You represent and warrant to Sous La Face that your provided form of payment is true and that you are authorized to use it. You agree to quickly update your account information with any changes to the details of your selected payment method including but not limited to credit card number, billing address or verification codes. You grant permission to Sous La Face to use any updated credit card information submitted by your credit card company directly to Sous La Face. If you dispute any charges, you must inform Sous La Face within thirty (30) days of your reservation or receipt of your purchased products.
Privacy of Fellow Clients
We understand that you, like our other clients, want to enjoy your time at Sous La Face in privacy and come to Sous La Face with the expectation that your privacy will be maintained. We ask that you not publically (including all forms of social media) disclose the names or other identifying information (occupation, images, etc.) of any other clients you might meet or see while at Sous La Face or any information you might learn about those clients during or following your stay without their permission. While we make reasonable efforts to protect the privacy of all clients at Sous La Face, we have no way to ensure that any clients will comply with our requests for non-disclosure.